Claim Number 55-06c6-44x FIRST SITE VISIT AFTER A COUPLE OF MONTHS AFTER REPORTING OF LOSS FOLLOW UP

JULY 2, 2020 GORDON LIU CLAIM SPECIALIST STATE FARM HOME INSURANCE RE: Claim Number 55-06c6-44x        Policy Number 77-C3-B499-7 DATE OF LOSS: April 26, 2020 FIRST SITE VISIT AFTER A COUPLE OF MONTHS AFTER REPORTING OF LOSS FOLLOW UP Dear Mr. Liu: 1. It had been two long months of agonizing days and sleepless nights we've been through after the incident since last April 26, 2020 up to now.  Please, kindly spare us from more sufferings.  We wanted to begin a new normal life again.  2. It is worthwhile to note this observation we have on you.  May I most respectfully call your attention on the manner you conduct your investigation regarding this case.   2a.  As we can see, when the odds are in your favor like when John Titouah fed you fraudulent information favorable to you, within minutes you called us up and made your conclusion and decision instantly and by the next day you sent us the denial letter real quick. 2b. But, when the odds are leading to an approval of our claim like the contents of the email letter I wrote to you last May 29, 2020, it took you a lot of persuasive effort until this May 29, 2020, you finally, come for a site investigation which you should have done, you yourself and not by someone else, close to April 26, 2020. 2c. This is a showing of a partial, biased, prejudiced, one sided conduct of investigation and therefore, I think, is a violation of the covenant of good faith and fair dealing enshrined in the insurance laws. 3. May I please most respectfully request from you to send me updates about my claim, as it is already four (4) days passed May 29, 2020 when you first come for a site inspection of our house. We are expecting  the same quick delivery of service as in May 6, 2020 undertakings. 4. Help us, please. Yours faithfully, Antonio L. Buensuceso