Claim Number 55-06c6-44x EXPLANATION FOR CONFLICTING CONTRARY INFORMATION dated 4August20

AUGUST 4,  2020 GORDON LIU CLAIM SPECIALIST STATE FARM HOME INSURANCE RE: Claim Number 55-06c6-44x        Policy Number 77-C3-B499-7 DATE OF LOSS: April 26, 2020 REQUEST FOR AN EXPLANATION FOR CONFLICTING CONTRARY INFORMATION Dear Mr. Liu: While waiting for your response on the  THIRTY-FOUR (34) COUNTS OF BAD FAITH EVIDENCES dated July 31, 2020,  may I most respectfully avail of this time to ask for an explanation from you about writing the following two (2) confusing contrary conflicting information. TO WIT: ON PAR.2 June 12, 2020 DENIAL LETTER You wrote, "As outlined in our May 6, 2020 declination letter, the predominant cause of the water damages was wear, tear, and deterioration to the forty one year old "hot" side copper water line located under the concrete foundation which resulted in a continuous and repeated seepage of water below the foundation, eventually migrated upwards and manifested itself on the date of the discovery to the interior of the home. My virtual inspection on May 5, 2020, the photographs of the excavating of the pipe, multiple discussions with All Express Plumbing, his written report and a detailed follow up conversation with the plumber, John Titouah on June 5, 2020 confirmed all the original facts of the loss." "his written report  " This means on the denial letter dated June 12, 2020, you impressed upon us a copy of the written report of JOHN TITOUAH. BUT HOW COME YOU ARE DENYING  THE EXISTENCE OF JOHN TITOUAH's REPORT ON PAR.3 JULY 31, 2020 DENIAL LETTER TO THE EFFECT THAT THE INFORMATION PROVIDED BY JOHN TITOUAH WAS PROVIDED VERBALLY AND NOT IN WRITTEN FORM. PAR. 3 July 31, 2020 DENIAL LETTER You wrote, "Attached is a copy of the photo media sheet with the photographs obtained during our virtual Claims Xperience inspection which took place on May 5, 2020. The information provided by John Titouah was provided verbally and not in a written form. The information contained in our claim file notes are not considered claim-related documents, as defined by Insurance Code Section 10082.3 and will not be provided." PLEASE ACKNOWLEDGE RECEIPT OF THIS EMAIL AND INFORM ME WHEN TO EXPECT A REPLY TO IT. AND, KINDLY DO ACKNOWLEDGE, RECEIPT AND WHEN TO EXPECT A  REPLY TO  34 COUNTS OF BAD FAITH EVIDENCES. Yours faithfully, Antonio L. Buensuceso