Today 6:56 AM
Adobe Customer Care Virtual Assistant
Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.
i want to cancel all my subscription to adobe
Adobe Customer Care Virtual Assistant
Ok. Connecting you to an agent who can help.
You are now connected to Abhishek, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
Connecting you with a specialist as soon as possible.
Abhishek
Hello. I’ll be happy to assist you. What can I help you with today?
your cancellation page is not working
Abhishek
As I checked, there is no plan under antoniobuensuceso@gmail.com
but there are charges on my credit card
Abhishek
You can help me with all the possible emails other than antoniobuensuceso@gmail.com.
you have files with you that are charging against my credit card ...so just stop charging it from my credit card....just stop charging my credit card...
Sent 7:03 AM
you have files with you that are charging against my credit card ...so just stop charging it from my credit card....just stop charging my credit card...
Abhishek
Please share the first 6 and last 4 digits of the card been charged.
With the amount charged.
07:06
Please share the first 6 and last 4 digits of the card been charged.
With the amount charged.
07:06
please, you have my credit card record with you ...the record is with you...so i just wanted to inform you that I wanted to cancel all my subscriptions with you....so please stop charging my credit card...
Gesendet: 07:23
please, you have my credit card record with you ...the record is with you...so i just wanted to inform you that I wanted to cancel all my subscriptions with you....so please stop charging my credit card...
Abhishek
I am sorry Antonio, you would need to contact your bank and as there is no charges that I can see under antoniobuensuceso@gmail.com charged to you by Adobe.
07:28
I am sorry Antonio, you would need to contact your bank and as there is no charges that I can see under antoniobuensuceso@gmail.com charged to you by Adobe.
please see at the credit card I have with you ....not my e-mail address....you are charging it 29.99 dollars monthly and lately you keep me signing in and signing in again and again and disturbing my work....and limit my access to just a couple of application.....so, please, i just wanted to cancel my subscription with you....
Gesendet: 07:37
Abhishek
Adobe do not keep / save your card details direxcly.
Directly.
We receive the payment information in an encrypted form.
how are you able to charge me monthly if you have no record of the card of my credit card?
how are you able to charge me monthly if you have no record of the card of my credit card?
Abhishek
That is the auto debit system activated that is debiting from your accunt every month.
so, you mean you did not intend to charge me 29.99 dollars monthly.....?
Gelesen: 07:49
Abhishek
It may be possible that some alternate email is being charged. So if you could think of any email.
Else you would have to contact your bank and mark these charges as fraudulent and dispute a chargeback.
Simply please stop all subscriptions coming from whatever e-mail addresses charging my credit card account...please...
Abhishek
That would not be possible from my end until I could find an email account under which Adobe is charging you money.
Do you mean the monthly 29.99 dollars charge against my credit is not remitted to you but to a fraudulent account?
Gesendet: 07:58
Do you mean the monthly 29.99 dollars charge against my credit is not remitted to you but to a fraudulent account?
Abhishek
I am saying that the monthly 29.99 dollars charge against your credit card is not under antoniobuensuceso@gmail.com
so, from what e-mail account are you charging that 29.99 dollars?
Gesendet: 08:03
Abhishek
I dont have any idea about that as you did not provide any alternate email that could probably be the reason behind this charge.
I do not know of any e-mail address. Its you who knows whose e-mail address you are charging these 29.99 dollars monthly....you have the records with you.
Gesendet: 08:11
Abhishek
Please share the first 6 and last 4 numbers of the card which has been charged along with the amount charged and the date of the transaction.
May I most respectfully suggest, I think we are just going in circles......I suggest that all e-mail addresses charging 29.99 dollars against my credit card record with you should be stopped and cancel all my adobe subscriptions with you.
Gesendet: 08:36
May I most respectfully suggest, I think we are just going in circles......I suggest that all e-mail addresses charging 29.99 dollars against my credit card record with you should be stopped and cancel all my adobe subscriptions with you.
Abhishek
There is no plan under antoniobuensuceso@gmail.com
And to be able to cancel anything, it is required to locate that charge to work on it.
You can think of all the possible emails and I will check if that is attached to Adobe.
08:47
At this point, do you suggest that I go to the bank and advise them to stop adobe account charges against my credit card as I have cancelled all my adobe subscriptions with you?
Gesendet: 08:52
At this point, do you suggest that I go to the bank and advise them to stop adobe account charges against my credit card as I have cancelled all my adobe subscriptions with you?
Abhishek
Yes correct Antonio. Or if you could help me with first 6 and last 4 digits of the card charged, I can try to locate the charges.
Sorry I wont be able to share you the credit card number which are already in your records. In short I will just go to the bank
WE ARE IN AGREEMENT THAT I JUST TELL THE BANK THAT THE BANK WILL NOT BE PAYING ADOBE ANYMORE. OK?
Gelesen: 08:59
Abhishek
I do understand it for you but we can locate the unknown charges with the help of card details only. Also, you may can contact bank and dispute the charges.
Therefor we have a common understanding that I go to my bank and advise them to stop paying Adobe as I have cancelled all my subscriptions from Adobe.
Abhishek
I do understand it for you but we can locate the unknown charges with the help of card details only. Also, you may can contact bank and dispute the charges.
Therefor we have a common understanding that I go to my bank and advise them to stop paying Adobe as I have cancelled all my subscriptions from Adobe.
Abhishek
Okay. you can stop the charges by contacting your bank.
Thank you very much for your understanding and help.
Gesendet: 09:11
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