WORK REQUEST 4 MOSSES #309428196
Saturday, May 30, 2020 @ 2:16AM
T & J INVESTMENT HAD A POOR BUSINESS REVIEW... PLEASE PROVIDE A BETTER CONTRACTOR CLOSE TO 5 STARS.
Sunday, May 31, 2020 @ 9:33PM
THIS SERVICE IS NOT CLOSED YET. PLEASE SEND ME ANOTHER CONTRACTOR TO FIX OUR ELECTRICAL OUTLET WITH NO POWER. PLEASE SEND ME A CONTRACTOR WITH CLOSE TO 5 STAR BUSINESS REVIEW.
Wednesday, Jun 3, 2020 @ 9:31AM
Good morning Mr. and Mrs. Buensuceso, Please be advised that First American does not base their contractors performance off of online reveiws. We conduct our own ratings based on homeowner's personal experiences. That being said we advise you to give T & J a chance to service your home before we determine next steps. Thank you have a good day!
Wednesday, Jun 3, 2020 @ 10:21AM
I have read a lot of negative reviews on them. Most of them have these common experiences with them. First they came and get $75 and left and they did not bother to come anymore. Second, they did not solve the problem and make the problem even worse. Now, if you still wanted to make business with them, then I have a suggestion that they come for an inspection for a free work evaluation cost estimate on a private customer basis. Meaning, T and J will come here and do the work assessment free estimate without charging $75 from our account. If this works with T&J and you, then I'll let them in.
Wednesday, Jun 3, 2020 @ 10:21AM
I have read a lot of negative reviews on them. Most of them have these common experiences with them. First they came and get $75 and left and they did not bother to come anymore. Second, they did not solve the problem and make the problem even worse. Now, if you still wanted to make business with them, then I have a suggestion that they come for an inspection for a free work evaluation cost estimate on a private customer basis. Meaning, T and J will come here and do the work assessment free estimate without charging $75 from our account. If this works with T&J and you, then I'll let them in.
Friday, Jun 5, 2020 @ 11:42AM
THIS SERVICE REQUEST IS NOT CLOSED YET. WE ARE WAITING ON TO PROVIDE CONTRACTORS WHO ARE ACCEPTABLE TO BOTH OF US. PLEASE SEND US ONE.
Monday, Jun 8, 2020 @ 10:28AM
Hello, We apologize for the delay in response. This claim was closed because you refused service from the assigned contractor. It is now open, but you will be required to pay the service fee as it is due to First American for placing the claim each time one is placed. We request that you schedule with this contractor for service. If you are refusing to pay the service fee, please confirm and we will cancel this claim for you. Should you need further assistance, please feel free to respond to this web message. Thank you for choosing First American and please enjoy the rest of your day. Work Order #613688554 T & J Investment, Inc. (877) 204-6567
Monday, Jun 8, 2020 @ 1:11PM
I am requesting for a contractor who is trustworthy to both of us. If you still on insisting a contractor who I learned not having a good public review like T & J INVESTMENT, JOHN TITOUAH AND/OR ALL EXPRESS PLUMBING then you are like giving me stones to hit my head. I am sorry that I have told you this. Please tell your favorite contractors that they must strive to make their public reviews best. We your clients are paying hard earned monies and I think you owe it to us to give us the best service you can offer nothing less. Please provide me a contractor with a better review rating.
Wednesday, Jun 10, 2020 @ 1:30PM
PLEASE SEND ME A CONTRACTOR WITH A BETTER IF NOT A CONTRACTOR WITH 5 STAR REVIEW RATING.
Thursday, Jun 11, 2020 @ 7:35AM
Hello ROSALINA BUENSUCESO, Thank you for reaching out to First American in regards to your claim. I apologize for the delayed response as we are experiencing higher than usual web messages and area quickly trying to respond as quickly as possible. We have received your correspondence in regards to the technician assigned to your claim. When bringing on a technician with First American, we do go through a process to ensure we have qualified and experienced technicians signed on. I can understand how seeing a poorly rated technician online can be alarming. However, we do use our own experiences and internal rating to determine a technician. Please allow T&J Investment, INC to come out and service. We thank you for your understanding. Should you need further assistance, please respond to this web message. Should you need further assistance, please respond to this web message. Thank you for choosing First American and have great day.
Thursday, Jun 11, 2020 @ 7:35AM
Hello ROSALINA BUENSUCESO, Thank you for reaching out to First American in regards to your claim. I apologize for the delayed response as we are experiencing higher than usual web messages and area quickly trying to respond as quickly as possible. We have received your correspondence in regards to the technician assigned to your claim. When bringing on a technician with First American, we do go through a process to ensure we have qualified and experienced technicians signed on. I can understand how seeing a poorly rated technician online can be alarming. However, we do use our own experiences and internal rating to determine a technician. Please allow T&J Investment, INC to come out and service. We thank you for your understanding. Should you need further assistance, please respond to this web message. Should you need further assistance, please respond to this web message. Thank you for choosing First American and have great day.
Thursday, Jun 11, 2020 @ 11:28PM
It appears that you are forcing us to deal with contractors of your own choice. I have rejected the services of this contractor a couple of times already. I have requested you to send us a better one. Please send us choices to choose from. It is us that need the service not you. You can just recommend and but we, the homeowners, had the final say on who we like to do the job for us from among the choices which you recommend.
It appears that you are forcing us to deal with contractors of your own choice. I have rejected the services of this contractor a couple of times already. I have requested you to send us a better one. Please send us choices to choose from. It is us that need the service not you. You can just recommend and but we, the homeowners, had the final say on who we like to do the job for us from among the choices which you recommend.
Friday, Jun 12, 2020 @ 6:40AM
Good Morning, Thank you for reaching out to First America, I will like to advise that First American does not sends you a list of contractor for you to choose from. Our system automatically chose the contractor based on soonest availability. We also do not manually pick anyone, we have assigned T& J to your claim. They will be in contact with you to schedule if they have not yet. You can reach out to them directly to schedule it. Should you need further assistance, please respond to this web message. Thank you, for choosing First American and please enjoy the rest of your day!
Friday, Jun 12, 2020 @ 6:52AM
Service Request #309428196It appears that you are forcing us to deal with contractors of your own choice. I have rejected the services of this contractor three times already. I have requested you to send us a better one.
to advise that First American does not sends you a list of contractor for you to choose from. Our system automatically chose the contractor based on soonest availability. We also do not manually pick anyone, we have assigned T& J to your claim. They will be in contact with you to schedule if they have not yet. You can reach out to them directly to schedule it. Should you need further assistance, please respond to this web message. Thank you, for choosing First American and please enjoy the rest of your day!
Friday, Jun 12, 2020 @ 6:52AM
Service Request #309428196It appears that you are forcing us to deal with contractors of your own choice. I have rejected the services of this contractor three times already. I have requested you to send us a better one.
Saturday, Jun 13, 2020 @ 9:46AM
Service Request #309428196 What if T&J INVESTMENT contractor MADE MY PROBLEM WORSE like what John Titouah of ALL EXPRESS PLUMBING ON OUR SIMPLE HOT WATER SLAB PIPE LEAK. JOHN TITOUAH MADE MY PROBLEM WORSE BY USING THE JACKHAMMER RECKLESSLY ESCALATING THE HOT WATER PIPE SLAB LEAK FARTHER AFFECTING ALL OTHER PIPES HOT AND COLD IN THE SLAB WHERE THE PROBLEM COULD BE FIXED BY SIMPLE PIPE leak REPAIR. THEN, YOU WOULD BE JUST LEAVING US BEHIND AND LET ME SOLVE THOSE PLUMBING PROBLEMS CREATED BY JOHN TITOUAH WORTH CLOSE TO $4600 WITH A CASH OFFER OF MINUTE $482.50 ONLY.
Saturday, Jun 13, 2020 @ 9:46AM
Service Request #309428196 What if T&J INVESTMENT contractor MADE MY PROBLEM WORSE like what John Titouah of ALL EXPRESS PLUMBING ON OUR SIMPLE HOT WATER SLAB PIPE LEAK. JOHN TITOUAH MADE MY PROBLEM WORSE BY USING THE JACKHAMMER RECKLESSLY ESCALATING THE HOT WATER PIPE SLAB LEAK FARTHER AFFECTING ALL OTHER PIPES HOT AND COLD IN THE SLAB WHERE THE PROBLEM COULD BE FIXED BY SIMPLE PIPE leak REPAIR. THEN, YOU WOULD BE JUST LEAVING US BEHIND AND LET ME SOLVE THOSE PLUMBING PROBLEMS CREATED BY JOHN TITOUAH WORTH CLOSE TO $4600 WITH A CASH OFFER OF MINUTE $482.50 ONLY.
Wednesday, Jun 17, 2020 @ 8:58AM
Service Request #309428196 MAY I MOST RESPECTFULLY REMIND YOU OF THIS MESSAGE from Message Center This section provides access to messages between you and First American. You can add a new message to this conversation in the text box below and click the Send button. Please allow up to 24 hours for our reply (excluding weekends and holidays). IT IS JUNE 17, 2020 TODAY AND YOU HAVE NOT SHOWN CONCRETE EFFORTS TO RESOLVE THIS PROBLEM I HAVE CONTINUOUSLY ADDRESSED TO YOU. MAY I COURTEOUSLY ASK FROM YOU TO RESPOND IN ORDER TO SOLVE THIS PROBLEM BENEFICIAL TO BOTH OF US.
PIPE SLAB LEAK FARTHER AFFECTING ALL OTHER PIPES HOT AND COLD IN THE SLAB WHERE THE PROBLEM COULD BE FIXED BY SIMPLE PIPE leak REPAIR. THEN, YOU WOULD BE JUST LEAVING US BEHIND AND LET ME SOLVE THOSE PLUMBING PROBLEMS CREATED BY JOHN TITOUAH WORTH CLOSE TO $4600 WITH A CASH OFFER OF MINUTE $482.50 ONLY.
Wednesday, Jun 17, 2020 @ 8:58AM
Service Request #309428196 MAY I MOST RESPECTFULLY REMIND YOU OF THIS MESSAGE from Message Center This section provides access to messages between you and First American. You can add a new message to this conversation in the text box below and click the Send button. Please allow up to 24 hours for our reply (excluding weekends and holidays). IT IS JUNE 17, 2020 TODAY AND YOU HAVE NOT SHOWN CONCRETE EFFORTS TO RESOLVE THIS PROBLEM I HAVE CONTINUOUSLY ADDRESSED TO YOU. MAY I COURTEOUSLY ASK FROM YOU TO RESPOND IN ORDER TO SOLVE THIS PROBLEM BENEFICIAL TO BOTH OF US.
Friday, Jun 19, 2020 @ 7:22AM
Good Morning, We are not going to change the contractor at this time, please allow them to service the claim. If you wish to reject this contractors service, the claim will not be resolved through the warranty
Wednesday, Jun 17, 2020 @ 8:58AM
Service Request #309428196 MAY I MOST RESPECTFULLY REMIND YOU OF THIS MESSAGE from Message Center This section provides access to messages between you and First American. You can add a new message to this conversation in the text box below and click the Send button. Please allow up to 24 hours for our reply (excluding weekends and holidays). IT IS JUNE 17, 2020 TODAY AND YOU HAVE NOT SHOWN CONCRETE EFFORTS TO RESOLVE THIS PROBLEM I HAVE CONTINUOUSLY ADDRESSED TO YOU. MAY I COURTEOUSLY ASK FROM YOU TO RESPOND IN ORDER TO SOLVE THIS PROBLEM BENEFICIAL TO BOTH OF US.
Friday, Jun 19, 2020 @ 7:22AM
Good Morning, We are not going to change the contractor at this time, please allow them to service the claim. If you wish to reject this contractors service, the claim will not be resolved through the warranty
Friday, Jun 19, 2020 @ 7:43AM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE....
    
FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE....
Saturday, Jun 20, 2020 @ 10:31AM
Service Request #309428196 PLEASE ANSWER MY INQUIRIES ABOUT THIS SERVICE REQUEST THROUGH MY E-MAIL ADDRESS WHERE A "DO NOT REPLY" MESSAGE IS ATTACH TO IT. YOU ARE MESSING THINGS UP TANTAMOUNT TO DELIBERATE EFFORT TO CONTINUE DELAYING RESOLUTION OF THIS PROBLEM/CLAIM. "MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...."
Saturday, Jun 20, 2020 @ 10:34AM
Service Request #309428196 CORRECTION ...PLEASE DO NOT ANSWER MY INQUIRIES ABOUT THIS SERVICE REQUEST THROUGH MY E-MAIL ADDRESS WHERE A "DO NOT REPLY" MESSAGE IS ATTACH TO IT. YOU ARE MESSING THINGS UP TANTAMOUNT TO DELIBERATE EFFORT TO CONTINUE DELAYING RESOLUTION OF THIS PROBLEM/CLAIM. "MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...."
ABOUT THIS SERVICE REQUEST THROUGH MY E-MAIL ADDRESS WHERE A "DO NOT REPLY" MESSAGE IS ATTACH TO IT. YOU ARE MESSING THINGS UP TANTAMOUNT TO DELIBERATE EFFORT TO CONTINUE DELAYING RESOLUTION OF THIS PROBLEM/CLAIM. "MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...."
Saturday, Jun 20, 2020 @ 10:34AM
Service Request #309428196 CORRECTION ...PLEASE DO NOT ANSWER MY INQUIRIES ABOUT THIS SERVICE REQUEST THROUGH MY E-MAIL ADDRESS WHERE A "DO NOT REPLY" MESSAGE IS ATTACH TO IT. YOU ARE MESSING THINGS UP TANTAMOUNT TO DELIBERATE EFFORT TO CONTINUE DELAYING RESOLUTION OF THIS PROBLEM/CLAIM. "MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...."
Monday, Jun 22, 2020 @ 10:23PM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...."
Saturday, Jun 20, 2020 @ 10:34AM
Service Request #309428196 CORRECTION ...PLEASE DO NOT ANSWER MY INQUIRIES ABOUT THIS SERVICE REQUEST THROUGH MY E-MAIL ADDRESS WHERE A "DO NOT REPLY" MESSAGE IS ATTACH TO IT. YOU ARE MESSING THINGS UP TANTAMOUNT TO DELIBERATE EFFORT TO CONTINUE DELAYING RESOLUTION OF THIS PROBLEM/CLAIM. "MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...."
Monday, Jun 22, 2020 @ 10:23PM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...."
Wednesday, Jun 24, 2020 @ 5:27PM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...."
Thursday, Jun 25, 2020 @ 11:52AM
Good afternoon, In order to continue with the claim, the contractor T & J Investment, Incorporated will need to complete the work. If you are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated.
Thursday, Jun 25, 2020 @ 4:54PM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...."
are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated.
Thursday, Jun 25, 2020 @ 4:54PM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...."
Friday, Jun 26, 2020 @ 11:42PM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...."
Friday, Jun 26, 2020 @ 11:51PM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...." and what do you mean by saying this ..".If you are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated."
Friday, Jun 26, 2020 @ 11:42PM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...."
Friday, Jun 26, 2020 @ 11:51PM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...." and what do you mean by saying this ..".If you are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated."
Wednesday, Jul 1, 2020 @ 10:28AM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...." and what do you mean by saying this ..".If you are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated."
through the warranty"....KINDLY EXPLAIN ...PLEASE...." and what do you mean by saying this ..".If you are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated."
Wednesday, Jul 1, 2020 @ 10:28AM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...." and what do you mean by saying this ..".If you are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated."
Thursday, Jul 2, 2020 @ 9:17PM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...." and what do you mean by saying this ..".If you are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated."
wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...." and what do you mean by saying this ..".If you are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated."
Thursday, Jul 2, 2020 @ 9:17PM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...." and what do you mean by saying this ..".If you are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated."
Saturday, Jul 4, 2020 @ 6:55AM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...." and what do you mean by saying this ..".If you are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated."
YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...." and what do you mean by saying this ..".If you are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated."
Saturday, Jul 4, 2020 @ 8:05PM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...." and what do you mean by saying this ..".If you are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated."
Sunday, Jul 5, 2020 @ 9:30PM
Service Request #309428196 MAY I MOST RESPECTFULLY ASK FROM YOU WHAT DO YOU MEAN BY TELLING ME THIS..."If you wish to reject this contractors service, the claim will not be resolved through the warranty"....KINDLY EXPLAIN ...PLEASE...." and what do you mean by saying this ..".If you are refusing to work with the contractor, we would close the claim as this needs to be completed by T & J Investment, Incorporated."
Monday, Jul 6, 2020 @ 2:30PM
Hello Rosalina Buenosuceso, Thank you for reaching out. Regarding the last request on clarification of the message that was sent. This means if you refuse to work with our service partners we will not be able to honor the claim under your home warranty coverage. Please note all of our contractors carry generally liability insurance so any additional damage done to your property would be handled through there. At this time as a one time courtesy only this is being sent to City First Electric at 909-999-5331. This company will need to be allowed to service or we will not be able to proceed with the claim. We do not have the option to allow your choice of what company will be servicing the home.
Monday, Jul 6, 2020 @ 3:34PM
Service Request #309428196 SINCE, Saturday, May 30, 2020 @ 2:16AM UP TO Sunday, Jul 5, 2020 @ 9:30PM I HAVE BEEN REQUESTING FOR A NEW CONTRACTOR MULTIPLE TIMES TO DO THIS WORK FOR US, BUT YOU KEPT ON INSISTING AND FORCING US TO DEAL WITH T & J INVESTMENT A LOT OF TIMES TOO AND ISSUED US A WARNING THAT IF WE DO NOT ALLOW T&J INVESTMENT TO DO THIS WORK, "the claim will not be resolved through the warranty". NOW, MAY I RESPECTFULLY REQUEST FOR AN EXPLANATION WHY IT TOOK YOU UNTIL Monday, Jul 6, 2020 @ 2:30PM TO ACT AFFIRMATIVELY TO THIS SERVICE REQUEST.
Tuesday, Jul 7, 2020 @ 9:31PM
Service Request #309428196 SINCE, Saturday, May 30, 2020 @ 2:16AM UP TO Sunday, Jul 5, 2020 @ 9:30PM I HAVE BEEN REQUESTING FOR A NEW CONTRACTOR MULTIPLE TIMES TO DO THIS WORK FOR US, BUT YOU KEPT ON INSISTING AND FORCING US TO DEAL WITH T & J INVESTMENT A LOT OF TIMES TOO AND ISSUED US A WARNING THAT IF WE DO NOT ALLOW T&J INVESTMENT TO DO THIS WORK, "the claim will not be resolved through the warranty". NOW, MAY I RESPECTFULLY REQUEST FOR AN EXPLANATION WHY IT TOOK YOU UNTIL Monday, Jul 6, 2020 @ 2:30PM TO ACT AFFIRMATIVELY TO THIS SERVICE REQUEST.
REQUESTING FOR A NEW CONTRACTOR MULTIPLE TIMES TO DO THIS WORK FOR US, BUT YOU KEPT ON INSISTING AND FORCING US TO DEAL WITH T & J INVESTMENT A LOT OF TIMES TOO AND ISSUED US A WARNING THAT IF WE DO NOT ALLOW T&J INVESTMENT TO DO THIS WORK, "the claim will not be resolved through the warranty". NOW, MAY I RESPECTFULLY REQUEST FOR AN EXPLANATION WHY IT TOOK YOU UNTIL Monday, Jul 6, 2020 @ 2:30PM TO ACT AFFIRMATIVELY TO THIS SERVICE REQUEST.
Wednesday, Jul 8, 2020 @ 2:16PM
Hello Rosalina Buensuceso, This was moved on 7/6 as a one time courtesy as it is not First American policy to deny work to one of our contractros based on online reviews. As a one time courtesy this request was granted and the work dispatched to City First Electric.
Wednesday, Jul 8, 2020 @ 4:27PM
Service Request #309428196 SINCE, Saturday, May 30, 2020 @ 2:16AM UP TO Sunday, Jul 5, 2020 @ 9:30PM I HAVE BEEN REQUESTING FOR A NEW CONTRACTOR MULTIPLE TIMES TO DO THIS WORK FOR US, BUT YOU KEPT ON INSISTING AND FORCING US TO DEAL WITH T & J INVESTMENT A LOT OF TIMES TOO AND ISSUED US A WARNING THAT IF WE DO NOT ALLOW T&J INVESTMENT TO DO THIS WORK, "the claim will not be resolved through the warranty". NOW, MAY I RESPECTFULLY REQUEST FOR AN EXPLANATION WHY IT TOOK YOU UNTIL Monday, Jul 6, 2020 @ 2:30PM TO ACT AFFIRMATIVELY TO THIS SERVICE REQUEST.
Wednesday, Jul 8, 2020 @ 4:27PM
Service Request #309428196 SINCE, Saturday, May 30, 2020 @ 2:16AM UP TO Sunday, Jul 5, 2020 @ 9:30PM I HAVE BEEN REQUESTING FOR A NEW CONTRACTOR MULTIPLE TIMES TO DO THIS WORK FOR US, BUT YOU KEPT ON INSISTING AND FORCING US TO DEAL WITH T & J INVESTMENT A LOT OF TIMES TOO AND ISSUED US A WARNING THAT IF WE DO NOT ALLOW T&J INVESTMENT TO DO THIS WORK, "the claim will not be resolved through the warranty". NOW, MAY I RESPECTFULLY REQUEST FOR AN EXPLANATION WHY IT TOOK YOU UNTIL Monday, Jul 6, 2020 @ 2:30PM TO ACT AFFIRMATIVELY TO THIS SERVICE REQUEST.
Thursday, Jul 9, 2020 @ 10:01PM
Service Request #309428196 SINCE, Saturday, May 30, 2020 @ 2:16AM UP TO Sunday, Jul 5, 2020 @ 9:30PM I HAVE BEEN REQUESTING FOR A NEW CONTRACTOR MULTIPLE TIMES TO DO THIS WORK FOR US, BUT YOU KEPT ON INSISTING AND FORCING US TO DEAL WITH T & J INVESTMENT A LOT OF TIMES TOO AND ISSUED US A WARNING THAT IF WE DO NOT ALLOW T&J INVESTMENT TO DO THIS WORK, "the claim will not be resolved through the warranty". NOW, MAY I RESPECTFULLY REQUEST FOR AN EXPLANATION WHY IT TOOK YOU UNTIL Monday, Jul 6, 2020 @ 2:30PM TO ACT AFFIRMATIVELY TO THIS SERVICE REQUEST.
Friday, Jul 10, 2020 @ 7:02AM
Hello Miriam Brual, We do not change the contractor at the home owner request unless they have a documented history that shows the contractor serviced in the past and the experience was not good. Your history shows that T & J never serviced your home. Our system allocates the soonest available contractor in your area is the most effect process for the claim to be complete, those are the reasons we did not change the contractor. The claim became aged and the contractor was not going to set an appointment anymore and they cancelled the work order in their system cause you cancelled the appointment and did not reschedule with them. Thank you for choosing First American and please enjoy the rest of your day.
Friday, Jul 10, 2020 @ 9:14AM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Saturday, Jul 11, 2020 @ 7:11AM
Good Afternoon, Thank you for reaching out to First American in regards to your claim. We understand your concern but as previously mentioned, we are unable to change a contractor based off of online review. We would need to allow City First Electric to service. Should you need further assistance, please respond to this web message. Thank you for choosing First American, we hope you have a great day and stay healthy.
Saturday, Jul 11, 2020 @ 8:58AM
Service Request #309428196 I HAVE NO PROBLEM WITH CITY FIRST ELECTRIC. I HAVE SENT AN EMAIL TO JULIE OF City First Electric TO WAIT FOR MY CALL BECAUSE I AM STILL WAITING FOR YOUR CLEAR ANSWER TO THE QUESTIONS I HAVE SENT YOU THROUGH THIS PAGE. SO, PLEASE ANSWER CLEARLY MY QUESTION POSTED ON Friday, Jul 10, 2020 @ 9:14AM
Monday, Jul 13, 2020 @ 10:31AM
Service Request #309428196 I HAVE NO PROBLEM WITH CITY FIRST ELECTRIC. I HAVE SENT AN EMAIL TO JULIE OF City First Electric TO WAIT FOR MY CALL BECAUSE I AM STILL WAITING FOR YOUR CLEAR ANSWER, AGAIN, TO THE QUESTIONS I HAVE SENT YOU THROUGH THIS PAGE. SO, PLEASE ANSWER CLEARLY MY QUESTION POSTED ON Friday, Jul 10, 2020 @ 9:14AM
Wednesday, Jul 15, 2020 @ 9:14AM
Good Morning Rosaline Buensuceso, Thank you for your web message. I received your web message in regards to your electrical claim. That is correct that we cannot change a contractor based on reviews. If we had an issue documented from a previous work order that the contractor had serviced we would then send the work order to another contractors office at that time. Please reply letting us know if you need further assistance. Thank you, for choosing First American and please enjoy the rest of your day.
Wednesday, Jul 15, 2020 @ 9:14AM
Good Morning Rosaline Buensuceso, Thank you for your web message. I received your web message in regards to your electrical claim. That is correct that we cannot change a contractor based on reviews. If we had an issue documented from a previous work order that the contractor had serviced we would then send the work order to another contractors office at that time. Please reply letting us know if you need further assistance. Thank you, for choosing First American and please enjoy the rest of your day.
Wednesday, Jul 15, 2020 @ 7:22PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Wednesday, Jul 15, 2020 @ 7:22PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Thursday, Jul 16, 2020 @ 10:46PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Saturday, Jul 18, 2020 @ 8:57AM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Sunday, Jul 19, 2020 @ 3:23PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Sunday, Jul 19, 2020 @ 3:23PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Monday, Jul 20, 2020 @ 5:45PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Monday, Jul 20, 2020 @ 5:45PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Tuesday, Jul 21, 2020 @ 11:40PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Tuesday, Jul 21, 2020 @ 11:40PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Wednesday, Jul 22, 2020 @ 10:10PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Friday, Jul 24, 2020 @ 7:25AM
Hello Rosalina Buensuceso, Thank you for your web message. I received your web message in regards to your electrical work order. Please allow this contractor to schedule an appointment for service. In regards to the previous message the representative did advise that you will need to allow our contractor that is assigned to service your work order at this time. If you are declining service the work will have to be completed outside of the warranty without a reimbursement. We cannot change the new contractor that was assigned on 7-6-20. I have included the contractors contact information below. Please reply letting us know if you need further assistance. Thank you, for choosing First American and please enjoy the rest of your day. Contractor: City First Electric Work order: 613888995 Phone number: 909-999-5331
Friday, Jul 24, 2020 @ 9:39AM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Friday, Jul 24, 2020 @ 9:39AM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Friday, Jul 24, 2020 @ 9:50AM
WITH REGARD TO CITY ELECTRIC, PLEASE MY MESSAGES ON Saturday, Jul 11, 2020 @ 8:58AM AND Monday, Jul 13, 2020 @ 10:31AM SAYING THESE: "Service Request #309428196 I HAVE NO PROBLEM WITH CITY FIRST ELECTRIC. I HAVE SENT AN EMAIL TO JULIE OF City First Electric TO WAIT FOR MY CALL BECAUSE I AM STILL WAITING FOR YOUR CLEAR ANSWER TO THE QUESTIONS I HAVE SENT YOU THROUGH THIS PAGE. SO, PLEASE ANSWER CLEARLY MY QUESTION POSTED ON Friday, Jul 10, 2020 @ 9:14AM."
Friday, Jul 24, 2020 @ 9:50AM
WITH REGARD TO CITY ELECTRIC, PLEASE MY MESSAGES ON Saturday, Jul 11, 2020 @ 8:58AM AND Monday, Jul 13, 2020 @ 10:31AM SAYING THESE: "Service Request #309428196 I HAVE NO PROBLEM WITH CITY FIRST ELECTRIC. I HAVE SENT AN EMAIL TO JULIE OF City First Electric TO WAIT FOR MY CALL BECAUSE I AM STILL WAITING FOR YOUR CLEAR ANSWER TO THE QUESTIONS I HAVE SENT YOU THROUGH THIS PAGE. SO, PLEASE ANSWER CLEARLY MY QUESTION POSTED ON Friday, Jul 10, 2020 @ 9:14AM."
Saturday, Jul 25, 2020 @ 4:09PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Sunday, Jul 26, 2020 @ 9:20PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Sunday, Jul 26, 2020 @ 9:21PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Monday, Jul 27, 2020 @ 11:14PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
AND TITOUAH.
Tuesday, Jul 28, 2020 @ 2:25PM
Hello ROSALINA BUENSUCESO Thank you for reaching out to First American in regards to your claim. I apologize for the delayed response as we are experiencing higher than usual web messages and are quickly trying to respond as quickly as possible. Responding to your web message on different contractors- We understand your request with assigning service to a different contractor. Our system automatically chose the contractor based on soonest availability. We do not count online reviews against our contractors. First American does vet our contractors to ensure they are professional, licensed, and bonded. All of our contractors carry generally liability insurance so any additional damage done to your property would be handled through there insurance. We have assigned City First Electric and they have tried to contract you to schedule service. Please give them a call to schedule service. City First Electric (909) 999-5331 Should you need further assistance, please feel free to respond to this web message. Thank you, for choosing First American and please enjoy the rest of your day.
Tuesday, Jul 28, 2020 @ 9:00PM
so any additional damage done to your property would be handled through there insurance. We have assigned City First Electric and they have tried to contract you to schedule service. Please give them a call to schedule service. City First Electric (909) 999-5331 Should you need further assistance, please feel free to respond to this web message. Thank you, for choosing First American and please enjoy the rest of your day.
Tuesday, Jul 28, 2020 @ 9:00PM
Service Request #309428196 WITH REGARD TO CITY ELECTRIC, PLEASE MY MESSAGES ON Saturday, Jul 11, 2020 @ 8:58AM AND Monday, Jul 13, 2020 @ 10:31AM, Friday, Jul 24, 2020 @ 9:50 SAYING THESE: "Service Request #309428196 I HAVE NO PROBLEM WITH CITY FIRST ELECTRIC. I HAVE SENT AN EMAIL TO JULIE OF City First Electric TO WAIT FOR MY CALL BECAUSE I AM STILL WAITING FOR YOUR CLEAR ANSWER TO THE QUESTIONS I HAVE SENT YOU THROUGH THIS PAGE.
Tuesday, Jul 28, 2020 @ 9:07PM
Service Request #309428196 YOU WROTE, "All of our contractors carry generally liability insurance so any additional damage done to your property would be handled through there insurance." WHAT DO YOU MEAN BY THIS. PLEASE EXPLAIN CLEARLY.
Wednesday, Jul 29, 2020 @ 8:54AM
Hello Rosalina Buensuceso, Thank you for reaching out to First American in regards to your claim. I apologize for the delayed response as we are experiencing higher than usual web messages and are quickly trying to respond as quickly as possible. I apologize for the inconvenience as previously stated that our system automatically assigns contractors to service once a claim has been placed. Yes, we do request that you do allow the contractor assigned to service if they have not been to the home and to not go based on yelp reviews as people are more likely to post a negative review and not the positive. What we mean by the contractor carries general liability is that per the contract First American does not cover for secondary damage and if damage is caused by the contractor the homeowner would need to contact them as they carry liability insurance for secondary damage cause by them. Should you need further assistance, please respond to this web message. Thank you for choosing First American and have great day.
Wednesday, Jul 29, 2020 @ 9:55AM
Service Request #309428196 YOU WROTE: " What we mean by the contractor carries general liability is that per the contract First American does not cover for secondary damage and if damage is caused by the contractor the homeowner would need to contact them as they carry liability insurance for secondary damage cause by them."DO YOU MEAN THAT YOU ARE LEAVING US BEHIND, WITHOUT GIVING US ANY HELP TO INVESTIGATE AND FILE CLAIMS AGAINST ALL EXPRESS PLUMBING LIABILITY INSURANCE AND/OR RECOVER OUR LOSSES DUE TO FRAUD AND VANDALISM COMMITTED BY JOHN TITOUAH?
Wednesday, Jul 29, 2020 @ 9:55AM
Service Request #309428196 YOU WROTE: " What we mean by the contractor carries general liability is that per the contract First American does not cover for secondary damage and if damage is caused by the contractor the homeowner would need to contact them as they carry liability insurance for secondary damage cause by them."DO YOU MEAN THAT YOU ARE LEAVING US BEHIND, WITHOUT GIVING US ANY HELP TO INVESTIGATE AND FILE CLAIMS AGAINST ALL EXPRESS PLUMBING LIABILITY INSURANCE AND/OR RECOVER OUR LOSSES DUE TO FRAUD AND VANDALISM COMMITTED BY JOHN TITOUAH?
Thursday, Jul 30, 2020 @ 8:18AM
Greetings! Thank you for reaching out regarding your claim. We hope that this email finds you healthy and safe. The warranty clearly states the following; LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item. We can notify the technician office of your complaint however any further assistance would not be provided. We ensure that the technician’s office maintains liability insurance for matters such as this. Please contact the technician office directly to address the issue. Your patience is greatly appreciated while First American, our technicians and suppliers adjust to the new requirements due to the COVID crisis and the delays it has caused. Should you need further assistance, please feel free to reply to this message. Thank you for choosing First American Home Warranty and enjoy the rest of your day.
Greetings! Thank you for reaching out regarding your claim. We hope that this email finds you healthy and safe. The warranty clearly states the following; LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item. We can notify the technician office of your complaint however any further assistance would not be provided. We ensure that the technician’s office maintains liability insurance for matters such as this. Please contact the technician office directly to address the issue. Your patience is greatly appreciated while First American, our technicians and suppliers adjust to the new requirements due to the COVID crisis and the delays it has caused. Should you need further assistance, please feel free to reply to this message. Thank you for choosing First American Home Warranty and enjoy the rest of your day.
Thursday, Jul 30, 2020 @ 9:51AM
Service Request #309428196 YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Thursday, Jul 30, 2020 @ 9:51AM
Service Request #309428196 YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Thursday, Jul 30, 2020 @ 10:11AM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Friday, Jul 31, 2020 @ 2:42PM
Hello Antonio, I hope you're doing great today, I reviewed this messages and if you wish to submit information regarding that plumbing claim you can send it to claimreview@firstam.com, that way we can notify the contractor and also flag them in your account to make sure they get assign to your claims again. Let us know when you're ready to schedule with City First Electric. Thank you for choosing First American, have a great day!
Friday, Jul 31, 2020 @ 8:24PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Friday, Jul 31, 2020 @ 8:25PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Sunday, Aug 2, 2020 @ 8:52AM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Sunday, Aug 2, 2020 @ 8:52AM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Tuesday, Aug 4, 2020 @ 12:36PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Tuesday, Aug 4, 2020 @ 12:36PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Tuesday, Aug 4, 2020 @ 12:36PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Tuesday, Aug 4, 2020 @ 2:43PM
Hello Mr. Buensuceso Please be advised that there's a claim specialist assigned to this claim to follow up on the scheduling and completion of this job. Please reply to this message if you have further questions regarding this claim. Thank you for contacting First american. Have a great day
Tuesday, Aug 4, 2020 @ 2:51PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Tuesday, Aug 4, 2020 @ 2:51PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Wednesday, Aug 5, 2020 @ 8:15PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Wednesday, Aug 5, 2020 @ 8:17PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Thursday, Aug 6, 2020 @ 7:52AM
Greetings! Thank you for reaching out regarding your claim. We hope that this email finds you healthy and safe. We have been receiving record breaking emails on a daily basis and regret the delayed response. Your patience is greatly appreciated while First American, our technicians and suppliers adjust to the new requirements due to the COVID crisis and the delays it has caused. Our records reflect that you have a claim owner, Lourdes Castillo. I have advised the claim owner of the situation with the secondary damage so that it may be addressed further. Should you need further assistance, please feel free to reply to this message. Thank you for choosing First American Home Warranty and enjoy the rest of your day.
Thursday, Aug 6, 2020 @ 8:24AM
Service Request #309428196 PLS DO NOT MUDDLE ISSUES. PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item." THIS
Thursday, Aug 6, 2020 @ 8:24AM
Service Request #309428196 PLS DO NOT MUDDLE ISSUES. PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, I CALLED YOU TO FIX IT. YOU NEED TO COME, AND FIX IT.
Thursday, Aug 6, 2020 @ 8:24AM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Friday, Aug 7, 2020 @ 10:19PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Friday, Aug 7, 2020 @ 10:20PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Saturday, Aug 8, 2020 @ 8:00PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Saturday, Aug 8, 2020 @ 8:01PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
FAITH AND FAIR DEALING BETWEEN US.
Sunday, Aug 9, 2020 @ 8:18PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Sunday, Aug 9, 2020 @ 8:19PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Monday, Aug 10, 2020 @ 8:08PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Monday, Aug 10, 2020 @ 8:09PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Tuesday, Aug 11, 2020 @ 9:12AM
Hello, Thank you for reaching out. At this time please advise if an electrician is still needed. As for any damage caused by our contractor, you would need to let us know what claim you are refering to since this claim is for electrical. Thank you.
Tuesday, Aug 11, 2020 @ 11:38AM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Tuesday, Aug 11, 2020 @ 11:39AM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Wednesday, Aug 12, 2020 @ 8:59AM
Good morning, Thank you for reaching out regarding your claim. We do apologize for the delayed response, we are receiving a higher than normal volume of communications. If the contractor has caused damage to your home, you will need to reach out to them directly as they carry liability insurance. Please let us know if you need assistance getting in touch with the contractor. Thank you for choosing First American and please enjoy your day!
getting in touch with the contractor. Thank you for choosing First American and please enjoy your day!
Wednesday, Aug 12, 2020 @ 9:39AM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Wednesday, Aug 12, 2020 @ 9:39AM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Wednesday, Aug 12, 2020 @ 9:39PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Wednesday, Aug 12, 2020 @ 9:41PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Thursday, Aug 13, 2020 @ 9:36PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Thursday, Aug 13, 2020 @ 9:36PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Thursday, Aug 13, 2020 @ 9:36PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Saturday, Aug 15, 2020 @ 8:01AM
Good Morning Rosalina Buensuceso, Thank you for contacting First American. I received your web message regarding your electrical claim. I apologize for any inconvenience you encountered. I have requested that your claim is escalated. A representative will be assigned to follow up with you within 24-48 business hours. Should you need further assistance, please feel free to respond to this web message. Thank you for allowing us to address your concerns.
Saturday, Aug 15, 2020 @ 8:10AM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Saturday, Aug 15, 2020 @ 8:11AM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Saturday, Aug 15, 2020 @ 8:11AM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Saturday, Aug 15, 2020 @ 8:46AM
Good Morning Rosalina Buensuceso, Thank you for contacting First American. We appreciate your feedback. Your comments have been documented to your account regarding your electrical claim. Should you need further assistance, please feel free to respond to this web message. Thank you for choosing First American and please enjoy the rest of your day.
Sunday, Aug 16, 2020 @ 8:58PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Sunday, Aug 16, 2020 @ 8:59PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Monday, Aug 17, 2020 @ 10:12PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Monday, Aug 17, 2020 @ 10:13PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Tuesday, Aug 18, 2020 @ 8:56PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Tuesday, Aug 18, 2020 @ 8:57PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Wednesday, Aug 19, 2020 @ 7:46PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Wednesday, Aug 19, 2020 @ 7:47PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Wednesday, Aug 19, 2020 @ 7:47PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Thursday, Aug 20, 2020 @ 9:09AM
Hello Rosalina Buensuceso, Thank you for reaching out. At this time the electrical claim is considered closed until you decide to set an appointment with City First for service. The claim involving All Express Plumbing is also closed as First American has exhausted coverage on your slab leak coverage so that issue is no longer covered through First American Home Warranty any longer. This information has been sent to you via mail when the check was issued. If you are disputing there was fraudulent information provided by All Express please send First American photos, statements, and any proof you have of these allegations so the issue can be looked into. First American will not be sending out an agent or contractor to confirm regarding the slab leak problem. Please note multiple messages does not improve response time from our online system.
Thursday, Aug 20, 2020 @ 1:20PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Thursday, Aug 20, 2020 @ 1:21PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Saturday, Aug 22, 2020 @ 9:39PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Saturday, Aug 22, 2020 @ 9:39PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Sunday, Aug 23, 2020 @ 8:38PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Sunday, Aug 23, 2020 @ 8:39PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Monday, Aug 24, 2020 @ 5:39PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Monday, Aug 24, 2020 @ 5:40PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Tuesday, Aug 25, 2020 @ 5:24PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Tuesday, Aug 25, 2020 @ 5:24PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Wednesday, Aug 26, 2020 @ 9:10PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Wednesday, Aug 26, 2020 @ 9:10PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Friday, Aug 28, 2020 @ 8:01AM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Friday, Aug 28, 2020 @ 8:02AM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Friday, Aug 28, 2020 @ 8:02AM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Friday, Aug 28, 2020 @ 1:26PM
Hi Ms. Buensuceso, good afternoon. We apologize for the delay in response and I have received your web messages. Please refer to the open service request in progress claim number: 309320422 for the Plumbing. Thank you for being the best part of First American and please enjoy the rest of your day!
HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
Friday, Aug 28, 2020 @ 1:26PM
Hi Ms. Buensuceso, good afternoon. We apologize for the delay in response and I have received your web messages. Please refer to the open service request in progress claim number: 309320422 for the Plumbing. Thank you for being the best part of First American and please enjoy the rest of your day!
Friday, Aug 28, 2020 @ 1:30PM
Hi Ms. Buensuceso, good afternoon. We apologize for the delay in response. I have received your feedback and we appreciate the update. I apologize in regards to any unpleasant experience you may have encountered. Your comments regarding your experience with this claim, and your warranty contract have been documented. The home warranty is limited and not everything is covered. Thank you.
Friday, Aug 28, 2020 @ 3:31PM
Service Request #309428196 PLS DONT CHANGE TOPIC, YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Friday, Aug 28, 2020 @ 3:33PM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
FAITH AND FAIR DEALING BETWEEN US.
Saturday, Aug 29, 2020 @ 7:05AM
Hi Ms. Buensuceso, good moring. I can completely understand your concerns. Your comments regarding this claim and your warranty contract will be documented to your account. I have verified your contract coverage, please reference your contract Resolution Of Disputes. Thank you for being the best part of First American and have a nice day.
Saturday, Aug 29, 2020 @ 8:54PM
Service Request #309428196 THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Saturday, Aug 29, 2020 @ 8:54PM
Service Request #309428196 THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Monday, Aug 31, 2020 @ 7:49AM
Service Request #309428196 2nd time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Monday, Aug 31, 2020 @ 7:49AM
Service Request #309428196 2nd time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Tuesday, Sep 1, 2020 @ 10:26PM
Service Request #309428196 3rd time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Tuesday, Sep 1, 2020 @ 10:26PM
Service Request #309428196 3rd time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Wednesday, Sep 2, 2020 @ 10:04PM
Service Request #309428196 4TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Wednesday, Sep 2, 2020 @ 10:04PM
Service Request #309428196 4TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Thursday, Sep 3, 2020 @ 3:30PM
Service Request #309428196 5TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Thursday, Sep 3, 2020 @ 3:30PM
Service Request #309428196 5TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Thursday, Sep 3, 2020 @ 3:56PM
Thank you for reaching out. At this time the electrical claim is considered closed until you decide to set an appointment with City First for service. Please reply if you would like us to re-open up your claim with City First . Than you
APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Thursday, Sep 3, 2020 @ 3:56PM
Thank you for reaching out. At this time the electrical claim is considered closed until you decide to set an appointment with City First for service. Please reply if you would like us to re-open up your claim with City First . Than you
Friday, Sep 4, 2020 @ 9:07PM
Service Request #309428196 6TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Saturday, Sep 5, 2020 @ 8:06AM
Hello Rosalina Buensuceso, At this time the electrical claim is considered closed until you decide to set an appointment with City First for service. The claim involving All Express Plumbing is also closed as First American has exhausted coverage on your slab leak coverage so that issue is no longer covered through First American Home Warranty any longer. This information has been sent to you via mail when the check was issued. If you are disputing there was fraudulent information provided by All Express please send First American photos, statements, and any proof you have of these allegations so the issue can be looked into. First American will not be sending out an agent or contractor to confirm regarding the slab leak problem. Please note multiple messages does not improve response time from our online system.
Saturday, Sep 5, 2020 @ 7:15PM
Service Request #309428196 7TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Sunday, Sep 6, 2020 @ 9:49PM
Service Request #309428196 8TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Service Request #309428196 8TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Monday, Sep 7, 2020 @ 7:22AM
No. You're aggrate limit has been already reached for the slab leak. The warranty will not cover any repairs over the $1500.00 for your slab leak. If you have any more questions, please call us at 800-992-3400 to speak to a representative. Thank you for choosing First American and please enjoy the rest of your day.
Monday, Sep 7, 2020 @ 7:26AM
No. You're aggregate limit has already been reached for the slab leak. The warranty will not cover any repairs over the $1500.00 limit set for slab leaks. If you have any more questions, please call us at 800-992-3400 to speak to a representative. Thank you for choosing First American and please enjoy the rest of your day.
Monday, Sep 7, 2020 @ 6:20PM
Service Request #309428196 9TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not come TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Tuesday, Sep 8, 2020 @ 9:56PM
Service Request #309428196 10TH time THEREFORE, WE ARE IN SAME UNDERSTANDING THAT YOU will not come TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Tuesday, Sep 8, 2020 @ 9:59PM
Service Request #309428196 10TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not come TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Wednesday, Sep 9, 2020 @ 1:44PM
Hello Rosalina Buensuceso, We received our message, our apologies for the delay in the response, we have in our records that this claim placed for electrical issues on 05/29, and you confirm that no service will be needed for this o 08/07 for the electrical claim. Please let us know if the service for the outlet is still needed. Thank you for choosing First American, feel free to reach us at any time Have a good day.
choosing First American, feel free to reach us at any time Have a good day.
Wednesday, Sep 9, 2020 @ 11:21PM
Service Request #309428196 11TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not come TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Thursday, Sep 10, 2020 @ 8:48PM
Service Request #309428196 12TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Thursday, Sep 10, 2020 @ 8:48PM
Service Request #309428196 12TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Friday, Sep 11, 2020 @ 10:15PM
Service Request #309428196 13TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Friday, Sep 11, 2020 @ 10:15PM
Service Request #309428196 13TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Saturday, Sep 12, 2020 @ 10:35PM
Service Request #309428196 14TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Saturday, Sep 12, 2020 @ 10:35PM
Service Request #309428196 14TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Sunday, Sep 13, 2020 @ 11:07PM
Service Request #309428196 15TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Sunday, Sep 13, 2020 @ 11:07PM
Service Request #309428196 15TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Monday, Sep 14, 2020 @ 8:42PM
Service Request #309428196 16TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Monday, Sep 14, 2020 @ 8:42PM
Service Request #309428196 16TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Wednesday, Sep 16, 2020 @ 2:58AM
Service Request #309428196 17TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Service Request #309428196 17TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Thursday, Sep 17, 2020 @ 9:48PM
Service Request #309428196 18TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Thursday, Sep 17, 2020 @ 9:48PM
Service Request #309428196 18TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Friday, Sep 18, 2020 @ 10:42PM
Service Request #309428196 19TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Service Request #309428196 19TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Saturday, Sep 19, 2020 @ 9:14PM
Service Request #309428196 20TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Service Request #309428196 20TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Sunday, Sep 20, 2020 @ 8:53PM
Service Request #309428196 21ST time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Monday, Sep 21, 2020 @ 11:08AM
Good afternoon Ms. Buensuceso, We hope this message finds you healthy and safe. According to our records a claim manager was assigned to this claim to make sure we properly follow up this claim until closure. Based on the last note from 08/07/2020 you asked for some information in regards of a plumbing claim and you decided not to continue with this electrical claim and that’s why the claim was closed-cancelled the same date. Should you have any additional question please feel free to reply back to this message. Thank you so much for choosing First American, have a nice day.
Monday, Sep 21, 2020 @ 11:08PM
Service Request #309428196 22ND time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Tuesday, Sep 22, 2020 @ 6:40AM
Hello Rosalina Buensuceso, I apologize for the late response. We are receiving higher than normal web messages and we are trying our best to reply as quickly as possible. I see this claim was placed for your electrical issue which has been cancelled. Should you need further assistance, please feel free to respond to this web message. Thank you for choosing First American and please enjoy the rest of your day.
Tuesday, Sep 22, 2020 @ 9:52PM
Service Request #309428196 DO NOT CHANGE TOPIC. 23RD time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Wednesday, Sep 23, 2020 @ 2:48PM
Good Afternoon Rosalina Buensuceso, Thank you for contacting First American. I show that this claim has been cancelled. A new claim will need to be created in regards to this matter. Should you need further assistance, please feel free to respond to this web message. Thank you, for choosing First American and please enjoy the rest of your day.
Wednesday, Sep 23, 2020 @ 5:52PM
Service Request #309428196 DO NOT CHANGE TOPIC. 24TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Wednesday, Sep 23, 2020 @ 5:52PM
Service Request #309428196 DO NOT CHANGE TOPIC. 24TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Thursday, Sep 24, 2020 @ 9:35PM
Service Request #309428196 DO NOT CHANGE TOPIC. 25TH time THEREFORE, WE ARE IN COMMON UNDERSTANDING THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Friday, Sep 25, 2020 @ 10:41AM
Hi Ms. Buensuceso, good morning. I can completely understand your concerns. Your comments regarding this claim and your warranty contract will be documented to your account. I have verified your contract coverage, please reference your contract Resolution Of Disputes. Thank you for being the best part of First American and enjoy the rest of your day.
Friday, Sep 25, 2020 @ 9:02PM
Service Request #309428196 DO NOT CHANGE TOPIC. 26TH time THEREFORE, WE ARE IN COMMON UNDERSTANDING THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Saturday, Sep 26, 2020 @ 2:20PM
Service Request #309428196 DO NOT CHANGE TOPIC. 27TH time THEREFORE, WE ARE IN COMMON UNDERSTANDING THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
Sunday, Sep 27, 2020 @ 3:21PM
Service Request #309428196 DO NOT CHANGE TOPIC. 28TH time THEREFORE, WE ARE IN COMMON UNDERSTANDING THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.
 Wednesday, Sep 30, 2020 @ 12:37PM Good Afternoon Rosalina Buensuceso, Thank you for contacting First American. I show that this claim has been cancelled. A new claim will need to be created in regards to this matter. Should you need further assistance, please feel free to respond to this web message. Thank you, for choosing First American and please enjoy the rest of your day. Wednesday, Sep 30, 2020 @ 1:39PM Service Request #309428196 DO NOT CHANGE TOPIC. 29TH time THEREFORE, WE ARE IN COMMON UNDERSTANDING THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.  Monday, Oct 5, 2020 @ 8:16AM Good morning Rosalina Buensuceso, Thank you for contacting First American. I show that this claim has been cancelled. A new claim will need to be created in regards to this matter. Should you need further assistance, please feel free to respond to this web message. Thank you, for choosing First American and please enjoy the rest of your day. Monday, Oct 5, 2020 @ 10:05AM Service Request #309428196 DO NOT CHANGE TOPIC. 30TH time THEREFORE, WE ARE IN COMMON UNDERSTANDING THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.  Monday, Oct 19, 2020 @ 8:50PM Service Request #309428196 DO NOT CHANGE TOPIC. 31ST time THEREFORE, WE ARE IN COMMON UNDERSTANDING THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.  Wednesday, Oct 21, 2020 @ 2:40PM Good Afternoon ROSALINA BUENSUCESO, As advised previously, we show that this claim has been cancelled. A new claim will need to be created in regards to this matter. Should you need further assistance, please feel free to respond to this web message. Thank you, for choosing First American and please enjoy the rest of your day. Wednesday, Oct 21, 2020 @ 9:41PM Service Request #309428196 DO NOT CHANGE TOPIC. 32ND time THEREFORE, WE ARE IN COMMON UNDERSTANDING THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.  Thursday, Oct 22, 2020 @ 1:58PM Good Afternoon Rosalina Buensuceso This claim has been cancelled. If you still have a failure you will need to open up a new claim. This can be accomplished by clicking "Place a New Service Request" on the navigation menu on the Homeowner Center and following the corresponding steps to place a new service request. Thank you, have a great day Thursday, Oct 22, 2020 @ 2:15PM Service Request #309428196 DO NOT CHANGE TOPIC. 33RD time THEREFORE, WE ARE IN COMMON UNDERSTANDING THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.  Friday, Oct 23, 2020 @ 9:17AM Good Morning Rosalina Buensuceso Thank you for reaching out to us regarding your claim. Please open up a new claim so we may send out a contractor to diagnose the failure. This can be accomplished by clicking "Place a New Service Request" on the navigation menu on the Homeowner Center and following the corresponding steps to place a new service request. Thank you have a great day. Friday, Oct 23, 2020 @ 11:37AM Service Request #309428196 DO NOT CHANGE TOPIC. 34TH time THEREFORE, WE ARE IN COMMON UNDERSTANDING THAT YOU will not be coming TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. YES OR NO.  Saturday, Oct 24, 2020 @ 6:05AM Hello Buensuceso family, Thank you for reaching out regarding your claim. We hope that this email finds you healthy and safe. We regret our delayed response and appreciate your patience. You have been advised on this matter on multiple occasions. IF WISH TO DISPUTE THE TECHNICIANS FINDINGS; we will need a diagnosis report from a licensed contractor that you’ve hired. If the diagnosis is in conflict with the findings of this contractor, then we will continue to service within First American. You can provide this information to claimreview@firstam.com with your claim #309428196 in the subject line. Without this information no further action will be taken. The matter is considered closed at this time and no further action can be expected. If further assistance is needed please respond to this email. Thank you for choosing First American and please enjoy the rest of your day.  Saturday, Oct 24, 2020 @ 6:15AM Service Request #309428196 DO NOT CHANGE TOPIC. 35TH time THEREFORE, WE ARE IN COMMON UNDERSTANDING THAT YOU will not be coming TO INVESTIGATE AND REPAIR THE IMPENDING LEAK, and will you not DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM though AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION and though THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US. PLS BE CLEAR. ANSWER YES OR NO.
NOTES
Monday, Jul 6, 2020 @ 2:30PM
Hello Rosalina Buenosuceso, Thank you for reaching out. Regarding the last request on clarification of the message that was sent. This means if you refuse to work with our service partners we will not be able to honor the claim under your home warranty coverage. Please note all of our contractors carry generally liability insurance so any additional damage done to your property would be handled through there. At this time as a one time courtesy only this is being sent to City First Electric at 909-999-5331. This company will need to be allowed to service or we will not be able to proceed with the claim. We do not have the option to allow your choice of what company will be servicing the home.
SO MEANING YOU ARE FORCING US TO ACCEPT CONTRACTORS OF YOUR OWN CHOICE EVEN THIS CONTRACTOR IS NOT ACCEPTABLE TO US.
ISSUE DOCUMENTED AGAINST THE CONTRACTOR
Friday, Jul 10, 2020 @ 7:02AM
Hello Miriam Brual, We do not change the contractor at the home owner request unless they have a documented history that shows the contractor serviced in the past and the experience was not good. Your history shows that T & J never serviced your home. Our system allocates the soonest available contractor in your area is the most effect process for the claim to be complete, those are the reasons we did not change the contractor. The claim became aged and the contractor was not going to set an appointment anymore and they cancelled the work order in their system cause you cancelled the appointment and did not reschedule with them. Thank you for choosing First American and please enjoy the rest of your day.
Friday, Jul 10, 2020 @ 9:14AM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
Wednesday, Jul 15, 2020 @ 9:14AM
Good Morning Rosaline Buensuceso, Thank you for your web message. I received your web message in regards to your electrical claim. That is correct that we cannot change a contractor based on reviews. If we had an issue documented from a previous work order that the contractor had serviced we would then send the work order to another contractors office at that time. Please reply letting us know if you need further assistance. Thank you, for choosing First American and please enjoy the rest of your day.
ISSUE DOCUMENTED AGAINST THE CONTRACTOR
Wednesday, Jul 15, 2020 @ 7:22PM
Service Request #309428196 I DID MY OWN RESEARCH ABOUT T & J PERFORMANCE BASED ON THE PREVIOUS EXPERIENCES OF THEIR CLIENTS IN THE PAST WHICH SHOWED MOSTLY DISSATISFACTION ON THEIR SERVICES. I TOLD YOU THAT SINCE Saturday, May 30, 2020 @ 2:16AM. DO YOU MEAN DESPITE ME KNOWING THAT T & J ARE POOR WORK PERFORMERS, I SHOULD ALLOW THEM IN BECAUSE I DO NOT HAVE A WORK HISTORY WITH THEM. LOOK WHAT HAPPENED TO US WITH JUST ALLOWING JOHN TITOUAH TO SOLVE MY PROBLEM IN PLUMBING. HE DID WORSE PROBLEMS TO US CLOSE TO $50K AND THERE YOU ARE DOING NOTHING AGAINST ALL EXPRESS PLUMBING AND TITOUAH.
LIABILITY INSURANCE
Wednesday, Jul 29, 2020 @ 8:54AM
Hello Rosalina Buensuceso, Thank you for reaching out to First American in regards to your claim. I apologize for the delayed response as we are experiencing higher than usual web messages and are quickly trying to respond as quickly as possible. I apologize for the inconvenience as previously stated that our system automatically assigns contractors to service once a claim has been placed. Yes, we do request that you do allow the contractor assigned to service if they have not been to the home and to not go based on yelp reviews as people are more likely to post a negative review and not the positive. What we mean by the contractor carries general liability is that per the contract First American does not cover for secondary damage and if damage is caused by the contractor the homeowner would need to contact them as they carry liability insurance for secondary damage cause by them. Should you need further assistance, please respond to this web message. Thank you for choosing First American and have great day.
Wednesday, Jul 29, 2020 @ 9:55AM
Service Request #309428196 YOU WROTE: " What we mean by the contractor carries general liability is that per the contract First American does not cover for secondary damage and if damage is caused by the contractor the homeowner would need to contact them as they carry liability insurance for secondary damage cause by them."DO YOU MEAN THAT YOU ARE LEAVING US BEHIND, WITHOUT GIVING US ANY HELP TO INVESTIGATE AND FILE CLAIMS AGAINST ALL EXPRESS PLUMBING LIABILITY INSURANCE AND/OR RECOVER OUR LOSSES DUE TO FRAUD AND VANDALISM COMMITTED BY JOHN TITOUAH?
LIMITS OF LIABILITY 4
Thursday, Jul 30, 2020 @ 8:18AM
Greetings! Thank you for reaching out regarding your claim. We hope that this email finds you healthy and safe. The warranty clearly states the following; LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item. We can notify the technician office of your complaint however any further assistance would not be provided. We ensure that the technician’s office maintains liability insurance for matters such as this. Please contact the technician office directly to address the issue. Your patience is greatly appreciated while First American, our technicians and suppliers adjust to the new requirements due to the COVID crisis and the delays it has caused. Should you need further assistance, please feel free to reply to this message. Thank you for choosing First American Home Warranty and enjoy the rest of your day.
Thursday, Jul 30, 2020 @ 9:51AM
Service Request #309428196 YOU WROTE "LIMITS OF LIABILITY 4. Company is not responsible for consequential, incidental, emotional distress, pain or suffering, tort or exemplary damages, secondary damage, loss resulting from the malfunction of any Item, or a Contractor’s delay or neglect in providing, or failing to provide, repair or replacement of an Item."THIS DID NOT SAY THAT YOU ARE EXEMPTED TO REPAIR AN IMPENDING WATER LEAK PROBLEM WE NEED YOU TO ATTEND TO. THERE IS A WATER LEAK, WHATEVER CAUSED IT, I CALLED YOU TO FIX IT. YOU NEED TO COME, SEE AND FIX IT.
Thursday, Jul 30, 2020 @ 10:11AM
Service Request #309428196 NEITHER "LIMITS OF LIABILITY 4" EXEMPT YOU TO INVESTIGATE ALLEGATIONS OF INSURANCE FRAUD AND VANDALISM. YOU NEED TO INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.
ARGUMENT MANEUVERING CALISTHENICS
AFTER LOSING ARGUMENT
IN LIMITS OF LIABILITY 4 (LOOK FOR MORE CALISTHENICS)
Friday, Jul 31, 2020 @ 2:42PM
Hello Antonio, I hope you're doing great today, I reviewed this messages and if you wish to submit information regarding that plumbing claim you can send it to claimreview@firstam.com, that way we can notify the contractor and also flag them in your account to make sure they get assign to your claims again. Let us know when you're ready to schedule with City First Electric. Thank you for choosing First American, have a great day!
Tuesday, Aug 4, 2020 @ 2:43PM
Hello Mr. Buensuceso Please be advised that there's a claim specialist assigned to this claim to follow up on the scheduling and completion of this job. Please reply to this message if you have further questions regarding this claim. Thank you for contacting First american. Have a great day
Thursday, Aug 6, 2020 @ 7:52AM
Greetings! Thank you for reaching out regarding your claim. We hope that this email finds you healthy and safe. We have been receiving record breaking emails on a daily basis and regret the delayed response. Your patience is greatly appreciated while First American, our technicians and suppliers adjust to the new requirements due to the COVID crisis and the delays it has caused. Our records reflect that you have a claim owner, Lourdes Castillo. I have advised the claim owner of the situation with the secondary damage so that it may be addressed further. Should you need further assistance, please feel free to reply to this message. Thank you for choosing First American Home Warranty and enjoy the rest of your day.
WHO IS THIS LOURDES CASTILLO?
Tuesday, Aug 11, 2020 @ 9:12AM
Hello, Thank you for reaching out. At this time please advise if an electrician is still needed. As for any damage caused by our contractor, you would need to let us know what claim you are refering to since this claim is for electrical. Thank you.
INAPPROPRIATE RESPONSE TO LIMITS OF LIABILITY 4 QUERIES
Wednesday, Aug 12, 2020 @ 8:59AM
Good morning, Thank you for reaching out regarding your claim. We do apologize for the delayed response, we are receiving a higher than normal volume of communications. If the contractor has caused damage to your home, you will need to reach out to them directly as they carry liability insurance. Please let us know if you need assistance getting in touch with the contractor. Thank you for choosing First American and please enjoy your day!
INAPPROPRIATE RESPONSE TO LIMITS OF LIABILITY 4 QUERIES
Saturday, Aug 15, 2020 @ 8:01AM
Good Morning Rosalina Buensuceso, Thank you for contacting First American. I received your web message regarding your electrical claim. I apologize for any inconvenience you encountered. I have requested that your claim is escalated. A representative will be assigned to follow up with you within 24-48 business hours. Should you need further assistance, please feel free to respond to this web message. Thank you for allowing us to address your concerns.
NO INTENTION TO FULFILL
INAPPROPRIATE RESPONSE TO LIMITS OF LIABILITY 4 QUERIES
Saturday, Aug 15, 2020 @ 8:46AM
Good Morning Rosalina Buensuceso, Thank you for contacting First American. We appreciate your feedback. Your comments have been documented to your account regarding your electrical claim. Should you need further assistance, please feel free to respond to this web message. Thank you for choosing First American and please enjoy the rest of your day.
NOT FIT FOR THE ISSUE
INAPPROPRIATE RESPONSE TO LIMITS OF LIABILITY 4 QUERIES
SHOW CAN YOU ARRIVE AT THIS ASSESSMENT WHEN YOU HAVE NOT CONDUCTED ANY INVESTIGATION YET? SY JOSE MEDINA SHOULD COME AND INVESTIGATE TO SEE FACTS AND EVIDENCES RELEVANT OT THE COMPLAINT. WHAT CHECK WHEN THE CASH OFFER WAS DENIED MULTIPLE TIMES? GROSS MISREPRESENTATION...
WHOSE EMAIL DID YOU YOU SENT THIS INFORMATION?
Thursday, Aug 20, 2020 @ 9:09AM
Hello Rosalina Buensuceso, Thank you for reaching out. At this time the electrical claim is considered closed until you decide to set an appointment with City First for service. The claim involving All Express Plumbing is also closed as First American has exhausted coverage on your slab leak coverage so that issue is no longer covered through First American Home Warranty any longer. This information has been sent to you via mail when the check was issued. If you are disputing there was fraudulent information provided by All Express please send First American photos, statements, and any proof you have of these allegations so the issue can be looked into. First American will not be sending out an agent or contractor to confirm regarding the slab leak problem. Please note multiple messages does not improve response time from our online system.
Friday, Aug 28, 2020 @ 1:26PM
Hi Ms. Buensuceso, good afternoon. We apologize for the delay in response and I have received your web messages. Please refer to the open service request in progress claim number: 309320422 for the Plumbing. Thank you for being the best part of First American and please enjoy the rest of your day!
NOT FIT FOR THE ISSUE
INAPPROPRIATE RESPONSE TO LIMITS OF LIABILITY 4 QUERIE
SENSELESS INAPPROPRIATE RESPONSES
Friday, Aug 28, 2020 @ 1:26PM
Hi Ms. Buensuceso, good afternoon. We apologize for the delay in response and I have received your web messages. Please refer to the open service request in progress claim number: 309320422 for the Plumbing. Thank you for being the best part of First American and please enjoy the rest of your day!
Friday, Aug 28, 2020 @ 1:30PM
Hi Ms. Buensuceso, good afternoon. We apologize for the delay in response. I have received your feedback and we appreciate the update. I apologize in regards to any unpleasant experience you may have encountered. Your comments regarding your experience with this claim, and your warranty contract have been documented. The home warranty is limited and not everything is covered. Thank you.
Saturday, Aug 29, 2020 @ 7:05AM
Hi Ms. Buensuceso, good moring. I can completely understand your concerns. Your comments regarding this claim and your warranty contract will be documented to your account. I have verified your contract coverage, please reference your contract Resolution Of Disputes. Thank you for being the best part of First American and have a nice day.
Saturday, Aug 29, 2020 @ 8:54PM
Service Request #309428196 THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
SENSELESS RESPONSE
Thursday, Sep 3, 2020 @ 3:56PM
Thank you for reaching out. At this time the electrical claim is considered closed until you decide to set an appointment with City First for service. Please reply if you would like us to re-open up your claim with City First . Than you
Saturday, Sep 5, 2020 @ 8:06AM NOTE ( A REPEAT OF NEXT)
Hello Rosalina Buensuceso, At this time the electrical claim is considered closed until you decide to set an appointment with City First for service. The claim involving All Express Plumbing is also closed as First American has exhausted coverage on your slab leak coverage so that issue is no longer covered through First American Home Warranty any longer. This information has been sent to you via mail when the check was issued. If you are disputing there was fraudulent information provided by All Express please send First American photos, statements, and any proof you have of these allegations so the issue can be looked into. First American will not be sending out an agent or contractor to confirm regarding the slab leak problem. Please note multiple messages does not improve response time from our online system.
Thursday, Aug 20, 2020 @ 9:09AM
Hello Rosalina Buensuceso, Thank you for reaching out. At this time the electrical claim is considered closed until you decide to set an appointment with City First for service. The claim involving All Express Plumbing is also closed as First American has exhausted coverage on your slab leak coverage so that issue is no longer covered through First American Home Warranty any longer. This information has been sent to you via mail when the check was issued. If you are disputing there was fraudulent information provided by All Express please send First American photos, statements, and any proof you have of these allegations so the issue can be looked into. First American will not be sending out an agent or contractor to confirm regarding the slab leak problem. Please note multiple messages does not improve response time from our online system.
ANSWER NOT CLEAR AS TO THE QUESTION :
Service Request #309428196 8TH time THEREFORE, WE ARE IN COMMON AGREEMENT THAT YOU NEED TO REPAIR THE IMPENDING LEAK AND INVESTIGATE, SO THAT YOU CAN DO APPROPRIATE ACTIONS TO PROTECT YOUR CLIENTS FROM MALICIOUS CONTRACTORS PREYING ON THEM. AS AN INSURANCE COMPANY YOU HAVE THE DUTY TO ADVOCATE FOR YOUR CUSTOMER'S RIGHTS AND PROTECTION. THAT IS THE ESSENCE OF THE IMPLIED COVENANT OF GOOD FAITH AND FAIR DEALING BETWEEN US.PLS BE CLEAR. ANSWER YES OR NO.
Monday, Sep 7, 2020 @ 7:22AM
No. You're aggrate limit has been already reached for the slab leak. The warranty will not cover any repairs over the $1500.00 for your slab leak. If you have any more questions, please call us at 800-992-3400 to speak to a representative. Thank you for choosing First American and please enjoy the rest of your day.
Monday, Sep 7, 2020 @ 7:26AM
No. You're aggregate limit has already been reached for the slab leak. The warranty will not cover any repairs over the $1500.00 limit set for slab leaks. If you have any more questions, please call us at 800-992-3400 to speak to a representative. Thank you for choosing First American and please enjoy the rest of your day.
CHANGES IN TOPIC MANUEVERING
Wednesday, Sep 9, 2020 @ 1:44PM
Hello Rosalina Buensuceso, We received our message, our apologies for the delay in the response, we have in our records that this claim placed for electrical issues on 05/29, and you confirm that no service will be needed for this o 08/07 for the electrical claim. Please let us know if the service for the outlet is still needed. Thank you for choosing First American, feel free to reach us at any time Have a good day.
Monday, Sep 21, 2020 @ 11:08AM
Good afternoon Ms. Buensuceso, We hope this message finds you healthy and safe. According to our records a claim manager was assigned to this claim to make sure we properly follow up this claim until closure. Based on the last note from 08/07/2020 you asked for some information in regards of a plumbing claim and you decided not to continue with this electrical claim and that’s why the claim was closed-cancelled the same date. Should you have any additional question please feel free to reply back to this message. Thank you so much for choosing First American, have a nice day.
Tuesday, Sep 22, 2020 @ 6:40AM
Hello Rosalina Buensuceso, I apologize for the late response. We are receiving higher than normal web messages and we are trying our best to reply as quickly as possible. I see this claim was placed for your electrical issue which has been cancelled. Should you need further assistance, please feel free to respond to this web message. Thank you for choosing First American and please enjoy the rest of your day.
Wednesday, Sep 23, 2020 @ 2:48PM
Good Afternoon Rosalina Buensuceso, Thank you for contacting First American. I show that this claim has been cancelled. A new claim will need to be created in regards to this matter. Should you need further assistance, please feel free to respond to this web message. Thank you, for choosing First American and please enjoy the rest of your day.
Friday, Sep 25, 2020 @ 10:41AM
Hi Ms. Buensuceso, good morning. I can completely understand your concerns. Your comments regarding this claim and your warranty contract will be documented to your account. I have verified your contract coverage, please reference your contract Resolution Of Disputes. Thank you for being the best part of First American and enjoy the rest of your day.
SENSELESS
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