Claim Number 55-06c6-44x CONTINUING POSITION - WHILE WE ARE NEGOTIATING CLAIM FILE SHOULD BE OPEN DATED AUGUST 24, 2020

AUGUST 24,  2020 GORDON LIU CLAIM SPECIALIST STATE FARM HOME INSURANCE RE: Claim Number 55-06c6-44x        Policy Number 77-C3-B499-7 DATE OF LOSS: April 26, 2020 CONTINUING POSITION - WHILE WE ARE NEGOTIATING CLAIM FILE SHOULD BE OPEN Dear Mr. Liu: PLEASE SEE, PAR. 5 DENIAL LETTER dated August 21, 2020  You wrote, " Our position as communicated in our letters dated May 6, 2020, June 12, 2020, July 13, 2020, July 17, 2020 and July 31, 2020 are unchanged. There are no negotiations as you suggest.This claim has been denied as explained in our letters referenced above and the claim file remains closed. All conditions previously quoted still apply." You wrote, specifically, "There are no negotiations as you suggest.  " "the  claim file remains closed.  " COMMENTS: Please be clear. PLEASE EXPLAIN  CLEARLY ,"There are no negotiations as you suggest. " AND " the  claim file remains closed." I AM CONFUSED ON WHAT  MESSAGE THESE STATEMENTS INTENDED TO BE. THIS IS A PATTERN  OF MERELY SOWING CONFUSION IN OUR NEGOTIATION SINCE MONTHS AGO AND THEY WERE MERELY PLOYED TO DERAIL THE PROCESS TO THE  LEGITIMATE  APPROVAL OF OUR INSURANCE CLAIM AND THEREFORE MERIT A SEVERE PUNITIVE RETRIBUTION ON YOUR PART. THIS COMPLAINT HAD BEEN PRESENTED TO YOU AS SHOWN IN NEXT BUT YOU REMAINED STEADFAST IN INTENTIONAL AND DELIBERATE SOWING OF CONFUSION TO DERAIL THE NEGOTIATION PROCESS. I REPEAT,  YOUR EFFORT ARE INTENTIONAL AND DELIBERATE  AND HABITUAL IN SOWING CONFUSION PURPOSELY TO DERAIL OUR NEGOTIATION SUBJECTING US TO UNNECESSARY DELAY.  NEXT: PAR. 6 DENIAL LETTER dated August 14, 2020  You wrote, " Your demand that the decision by State Farm to deny this claim be reversed is respectfully declined. Our position as communicated in our letters to you dated May 6, 2020, June 12, 2020, July 13, 2020, July 17, 2020 and July 31, 2020 are unchanged. This claim file remains closed. All conditions previously quoted still apply. " You wrote, specifically, "This claim file remains closed.  " COMMENTS : Please be clear.  What claim file remains closed do you mean? We are still in the process of negotiating,  why should the claim file be closed and remain to be closed. "This claim file remains closed. "  discourages will of negotiating parties to promote holistic exchange of views necessary to the success of the negotiation.  That is why I am commenting please be clear and on what you are writing to avoid confusion. Please acknowledge receipt of this e-mail and kindly inform me when I should expect a reply to this email. Please be reminded that your DENIAL LETTER DATED MAY 6, 2020 was prepared, relayed to us, sent and read by us in just a few minutes. Thank you very much. Yours faithfully, Antonio L. Buensuceso