GORDON LIU
CLAIMS SPECIALIST
STATE FARM HOME INSURANCE
RE: Claim Number 55-06C6-44X
Policy Number 77-C3-B499-7
Date of Loss : April 26, 2020
Dear Mr. Liu:
1. May I most respectfully inform you that it had been 3 days shy away from 2 months since April 26, 2020, when we had a slab leak, our family had been undergoing stress, pain and suffering and worse the insurance which we thought we could rely on in these times of necessity turned its back on us, and worst, instead of conducting impartial investigation on our complaint against John Titouah in the grounds of fraud and gross misrepresentation by sending you a rigged and falsified video message presentation and untrue statements being he could see no leak but a presumed leak under the foundation, you without any further investigation adapted his fraudulent claims, a couple of times. You did not even verify and check and validate those information, if in fact, are true. And, the best place to check on these information is by doing your investigation not on your table but in the site where the event actually happened.
2. That is why we have the diggings vandalized by John Titouah preserved for you to take measurements and observations, including molds and fungi which based on your conjectures are really present relating to the the secondary damage that sudden slab leak done in our house and see the videos and pictures evidences in my possession of John Titouah's fraudulent acts. This is a help I am offering to you for you to arrive at an informed, objective and impartial outcome in your decision.
3. My plea remains, please write through my email address the day and time you will be coming.
Then, we may have a personal exchange of views regarding this matter after which we may talk over the phone some minor or trivial details.
Yours faithfully,
Antonio L. Buensuceso
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