INAPPROPRIATE RESPONSE 22
RESPONSE TO EMAIL:
NOTE :INAPPROPRIATE RE : OUTSIDE OF THE SUBJECT BEING DISCUSSED.
CLEARER READING BELOW OF THE EMAIL SCREENSHOT ABOVE:
Dear Mr. Buensuceso,
I’m writing to acknowledge receipt of your email below.
I am the Claim Team Manager responsible for the supervision of claim 55-06C6-44X submitted by Miriam Brual and Rosalina Buensuceso and will respond to your email. Claim Specialist Gordon Liu and I have reviewed and discussed your email communications received and agreed on the response I provided.
Your email does not provide any new information for us to evaluate on this claim.
We previously communicated to you that State Farm will no longer respond to your emails which do not provide any new information for us to evaluate on this claim. You should not interpret our silence as any agreement with you, or any waiver of our rights under the policy or law. We reserve all such rights in the past, present, and future. If you send in new information that warrants consideration, then we would provide you a substantive response.
Your email contains allegations of misconduct by State Farm, Claim Specialist Gordon Liu and me. All such contentions are denied. We handle each claim on its own merits. State Farm, Claim Specialist Gordon Liu and I have complied with the implied covenant of good faith and fair dealing in the investigation and handling of this claim.
This claim file remains closed. All conditions previously quoted still apply.
We are required by California Insurance Regulations, Section 2695.7(b)(3), to advise you that if you believe this claim, or any part of this claim, has been wrongfully denied or rejected, you may have the matter reviewed by the California Department of Insurance, Claim Service Bureau, 300 South Spring Street, Los Angeles, California 90013, telephone 800 927 4357.
The one year “Suit Against Us” time period referred to in the May 6, 2020 letter includes the time period from the date of loss (April 26, 2020) to the date the claim was reported to State Farm (April 29, 2020). The one year time period was tolled during our investigation of this claim (April 29, 2020) to the date the claim was initially denied (May 6, 2020). The one year time period was tolled upon receipt of Antonio Buensuceso Jr.’s email dated May 29, 2020 for additional investigation until the date the denial of the claim was confirm in our June 12, 2020 letter. That one year time period continues to run as of the date of our June 12, 2020 letter.
Sincerely,
Louis
Louis E Gueniot III
Claim Team Manager State Farm General Insurance Company
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